Learning from Marriott
This morning I’ve received the following twit by @gregsramblings “The Marriott TV system is having issues. The attached screenshot made me laugh. 14yr old OS!”
The screenshot was showing the Windows 98 logo with a message that it’s shutting down.
It does look funny that a major hotel chain is using a 15-year old OS to support their TV broadcasting. But give it a second thought – is there a compelling reason to upgrade the Windows OS? For Marriott, this would translate into a multi-million project with questionable outcome?
Most likely, their guests would not even notice the change. I can only guess that the CIO of Marriott was not able (or haven’t even tried) to sell the OS upgrade to his higher ups.
Is the “Ain’t Broke Don’t Fix” policy always a smart strategy? It depends on how often Windows 98 gives troubles to Marriott’s TV system. Most likely, Microsoft charges premium to support outdated Window 98 software. But is there a need to support it?
I’m receiving offers to upgrade the software on my MacBook daily. Unless it’s a fix for a security hole, I just ignore it. Apple has released their Mac OS X Lion 18 months ago. I have not upgraded my OS as of yet and lived happily thereafter. Modern software requires more powerful hardware. I guess, Apple was not able to sell me the need for the upgrade from Snow Leopard to Lion.
When you live in a house, the kitchen or bathroom upgrades increase the reselling value of the house. But replacing carpet with hardwood floors or digging a pool in the backyard does not increase the value of the house (at least in the USA).
So should Marriott upgrade their Windows 98 to Windows 7? I’m not so sure. Unless the upgrade will offer some new TV services to their guests, I wouldn’t bother.